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What You Agree to When You Use adup99

These terms set out your rights and responsibilities when you open and use an adup99 account. Access and eligibility depend on your local law and the regions we currently support — read through before you get started.

Applies to all adup99 accountsCovers bKash, Nagad and Rocket wallet useEligibility depends on local lawUpdated terms replace all earlier versionsContact support if anything is unclear

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HOW WE OPERATE

Our Commitments Under These Terms

These terms are not just a formality — they define how we run the platform and how we treat your account. Below are four areas where we hold ourselves to a clear standard. If you ever feel we have fallen short on any of these, the support channels above are the right place to raise it.

Account Security

Your account is protected by OTP verification at login. We never ask for your bKash or Nagad PIN — any such request is not from us and should be reported immediately.

Wallet Transparency

Every deposit and withdrawal through bKash, Nagad or Rocket is logged against your account. You can view your full transaction history inside the account wallet at any time.

Terms Change Notice

When we update these terms, the revised version is posted on this page with immediate effect. We aim to notify you via your registered contact before significant changes take effect.

Account Closure Rights

You may request account closure at any time by contacting support. Any remaining wallet balance will be processed back through your registered payment method — bKash, Nagad or Rocket.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or if you want to raise a concern about how they apply to your account, our support team is available to help. You can reach us through the channels below. For wallet-related questions — such as a bKash or Nagad transaction that does not match your account balance — include your account ID and the transaction reference when you write in.

Live Chat Open the chat widget from any page on adup99 for direct help with terms queries, account questions or wallet transaction concerns.

Email Support Write to our support address for detailed terms questions. Include your account ID and the specific clause or issue you want us to address.

Help Centre Browse the Help Centre on adup99 for quick answers to common terms questions, account eligibility queries and wallet policy details.

How These Terms Govern Your Account

adup99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on adup99, you confirm that you have read these terms and agree to be bound by them. They apply to every part of your account — how you deposit using bKash, Nagad or Rocket, how your wallet balance is held, how withdrawals

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are processed, and how you interact with the lobby. We may update these terms at any time. When we do, the revised version takes effect as soon as it appears on this page. Continuing to use your account after a change means you accept the new
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version. If you disagree with any update, stop using the account and contact our support team to close it. These terms do not override any obligations you have under the laws of Bangladesh or any other eligible region. Access to certain features may be restricted depending
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on your location. Wallet transactions via bKash, Nagad and Rocket are subject to the payment providers' own policies in addition to ours. Any amount credited to your account wallet is held for your use within the platform under the conditions stated here.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

What You Asked About These Terms

These are the questions we hear most often about our terms and how they apply. If yours is not listed, reach out through live chat or email and we will give you a direct answer.

Yes. Any deposit you make through bKash, Nagad or Rocket is covered by these terms alongside the payment provider's own policies. Both sets of rules apply at the same time.

The updated terms take effect as soon as they appear on this page. We aim to notify you before major changes. Continued account use after an update means you accept the revised terms.

Access depends on your local law and the eligible regions we support. It is your responsibility to confirm that using this platform is lawful in your location before opening or continuing to use an account.

Contact our support team by email with your account ID and the approximate date you joined. We will provide the version of the terms that was in effect at that time.

Stop using the account and contact support to request closure. Any wallet balance held at that point will be returned to your registered bKash, Nagad or Rocket account after verification.

Withdrawals through Rocket follow both these terms and Rocket's own platform policies. Our terms cover account-side rules; Rocket's policies govern how the transfer is processed on their end.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree to When You Use adup99

Our Commitments Under These Terms

Account Security

Wallet Transparency

Terms Change Notice

Account Closure Rights

Reach Us About These Terms

What You Asked About These Terms

01 Do these terms apply to my bKash and Nagad deposits?

02 What happens if adup99 updates the terms while I have an active account?

03 Can I use adup99 if I am based in Bangladesh?

04 How do I request a copy of the terms that applied when I opened my account?

05 What do I do if I disagree with a terms update?

06 Are there separate rules for withdrawals through Rocket?

Terms & Conditions

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